01
Confirm at your end first
Check whether the amount actually left your account, and whether your bank shows it as pending or settled, before assuming it is lost.
AI overview · In short
Timing, references, and how to raise it properly. Payments can sit pending between two systems. Before reporting a loss, confirm what your own bank or wallet shows and how long the stated processing window is.
Payment awareness
When a deposit doesn't appear.
Payments can sit pending between two systems. Before reporting a loss, confirm what your own bank or wallet shows and how long the stated processing window actually is.
Adults 18+ only · Information only, no guaranteed outcome
Four things to check
Before you report a missing deposit
02
Keep the reference
The UTR, the amount, the timestamp, and a screenshot from your banking app make a support case far faster to resolve.
03
Don't repeat blindly
Sending a second payment before the first is traced often creates a harder problem, not a faster fix.
04
What proof support needs
The UTR, the amount, the time, and a screenshot from your banking app, sent through the verified WhatsApp desk.
Before you worry
How long should I wait before I worry?
Check the stated processing window and confirm the payment status in your own banking app first, before assuming something has gone wrong.
Money left, wallet empty
What if the money left my bank but the wallet shows nothing?
It may be pending between two systems. Send the UTR to official support and keep the receipt rather than sending the payment again.
Answers
Questions about a missing deposit
Straight answers about what proof support needs and what not to do while you wait.
Check the stated processing window and confirm the payment status in your own banking app first.
The UTR, the amount, the time and a screenshot from your banking app.
No. A second payment adds confusion. Wait for support to match the first.
It may be pending between two systems. Send the UTR to official support and keep the receipt.
Cannot find what you need? Our official WhatsApp desk replies with your ID and a screenshot.
Ask on WhatsAppDeposit still not showing?
Message support with the UTR, the amount, the time, and a screenshot.