01
Know the stated window
Compare the delay against the stated processing time of about 180 minutes after the official result, not your own expectation of how fast it should be.
AI overview · In short
What is normal, what isn't, and how to escalate. Verification checks, weekends, and banking cut-offs all extend timelines legitimately. Beyond the published window, it becomes a complaint.
Payment awareness
When a withdrawal is slow.
Verification checks, weekends, and banking cut-offs all extend timelines legitimately. Beyond the published window, it becomes worth raising as a complaint.
Adults 18+ only · Information only, no guaranteed outcome
Four things to check
What is normal, and what isn't
02
Complete verification
Outstanding identity checks are the single most common cause of a held payout. Clear any pending KYC before assuming something else is wrong.
03
Legitimate extensions
Verification checks, weekends, and banking cut-offs all extend timelines legitimately. None of these mean the payout has been lost.
04
When it becomes a complaint
Beyond the published window, it is worth raising formally, in writing, with your ID and the time of the request.
Don't resubmit
Should I cancel and resubmit the request?
No. Send support your ID and the time of the first request instead of starting over, which only adds a second request for them to untangle from the first.
Detail mismatches
Does a mismatch in details slow it down?
Yes. A different name or number from the one on your ID can hold a payout until it is checked manually.
Answers
Questions about a slow withdrawal
Straight answers about what's normal, when to escalate, and what not to do.
Verification checks, weekends and banking cut-offs.
When it goes beyond the published processing window. Until then it is a wait, and after that it is worth raising with your ID and the time of the request.
No. Send support your ID and the time of the first request.
Yes. A different name or number from the one on the ID can hold a payout until it is checked.
Cannot find what you need? Our official WhatsApp desk replies with your ID and a screenshot.
Ask on WhatsAppWithdrawal past the stated window?
Message support with your ID and the time of the request.